Education

Community College of Allegheny County
Pittsburgh, PA

01/2003 - present

Major: Horticulture - Floriculture concentration
(Associates Degree anticipated May 2004)

Warren Wilson College
Asheville, NC

08/1993 - 01/1997

Major: Mathematics
Minor: Computer Science
(no degree conferred)

Work Experience

Phipps Conservatory and Botanical Gardens
Pittsburgh, PA

Horticulture Intern

05/2003 - 08/2003

Worked full time with growers to maintain exhibit rooms in the conservatory, install and maintain outdoor gardens and maintain plant collection. Assisted with the installation of an indoor exhibit (The Adventures of Lewis and Clark).

BlueCross BlueShield of North Carolina
Durham, NC

Enterprise Operations Manager

09/2001 - 09/2002

Performed all project and personnel management for 24x7 computer operations department. Managed staff of up to 23 individuals. Worked with other managers and employees to coordinate involvement of my staff in projects which would ultimately impact the operations area. Concentrated on improving communication and training.

Satmark Media Group, Inc.
Morrisville, NC

Senior Network Analyst

06/2000 - 08/2001

Performed Cisco router configuration and support. Performed telephone support to on site ATM technicians dispatched to aid in resolving connectivity problems. Developed and maintained company intranet site. Provided as-needed desktop support. Developed Perl and Tcl/Expect scripts for network device configuration and monitoring. Performed Linux, NT and basic SQL Server administration tasks. Performed basic ATM configuration and advertising support including remote distribution of advertising to ATMs in the Satmark network. Performed purchasing duties for all technical purchases.

The Bookshop
Chapel Hill, NC

Cataloguer

02/2000 - 06/2000

Catalogued books coming into the store via various means for resale on the internet and in the store. Worked at the front desk providing information and sales assistance. Shipped books throughout the world.

MindSpring Enterprises, Inc.
Atlanta, GA

Engineering Teams Manager

08/1999 - 12/1999

Performed project and personnel management of multiple functional teams (15 direct reports) within the Systems Engineering department. These teams included the following groups: Web Hosting System Administration, Consumer/Corporate Web System Administration, Internal Unix System Administration, Systems and Storage Maintenance and Documentation, and Appropriate Use Policy Enforcement.

Internal Systems Manager

01/1999 - 08/1999

Director level management position over the internal server administration (NT and Unix) and desktop/LAN support groups. Managed up to 21 direct reports in six locations nationwide. Improved internal customer satisfaction. Managed multiple large-scale projects for the group including LAN upgrades in several MindSpring offices and the relocation of one remote office.

Engineering Shift Manager

10/1998 - 01/1999

Performed project and personnel management for one team of desktop support personnel and Unix/NT server administrators across four offices.

Enterprise Management Systems Engineer

02/1998 - 10/1998

Served as primary administrator and developer for MindSpring's implementation of Seagate's NerveCenter and Micromuse's NetCool Omnibus. Implemented redundant NetCool setup with fully automated fail-over. Worked towards rollout of Empire Software's SystemEdge SNMP package across all production servers to provide more detailed trend and process level monitoring. Worked with Network Operations Center management to improve the NOC interface into the management infrastructure. Did some web based tool development in Perl. Performed some system administration duties.

Network Operations Center Engineer

02/1997 - 02/1998

Communicated heavily with telephone carriers to resolve network problems quickly. Utilized various tools to proactively identify and resolve problems relating to modem pools, telephone circuits and a variety of network hardware. Performed hands-on maintenance on all MindSpring network equipment. Notified staff and customers of problems relating to the MindSpring network.

Warren Wilson College
Asheville, NC

Senior Computer and Networking Technician

08/1996 - 01/1997

Managed a crew of eleven student workers. Maintained and troubleshot campus networks and systems. Assisted in planning, implementation, and administration of campus networking. Created and led a series of staff and faculty seminars on basic computing skills. Maintained and improved campus web site. Assisted in enforcement of network user guidelines.

Computer and Networking Technician

08/1995 - 08/1996

Assisted in the maintenance of campus networks, desktop systems, lab systems and servers. Oversaw use of the computer labs. Assisted in the creation of a new networked computer facility. Reorganized the college's web site.

3D-Studio Student Manager

08/1994 - 05/1995

Established communication between departments and created a comprehensive plan for worker safety in dealing with hazardous chemicals. Organized sales and gallery receptions.

Library Assistant

01/1994 - 05/1994

Worked primarily with the cataloging and rotation of periodicals. Also performed shelf-reading and front desk duties.

Farm Hand

08/1993 - 12/1993

Worked on the Warren Wilson College farm. Performed a wide range of tasks including basic farm maintenance, assisting with cattle and hogs, and working at the sawmill.

Training

BlueCross BlueShield of North Carolina

Ergonomics Workshop

03/2002

Targeted Selection Certification

02/2002

Foundations Of Leadership

01/2002

Global Knowledge / Cisco

Interconnecting Cisco Network Devices

11/2000

American Management Association

Supervising Off-Site Employees

07/1999